Payment Gateway

The Terms and Conditions of Use of the website (the “Website”) operated by TCI Express Ltd. (“TCI Express”) are applicable to all users (“you” and “your”) of the Website. By accessing this Website, you are deemed to agree to the following terms and conditions, the PRIVACY POLICY and any other relevant policies, terms and conditions and notices (collectively referred to as the “Terms and Conditions”) which are currently applicable or will be applicable to your use of the Website, without qualification.

If you do not agree to these Terms and Conditions, then you must stop using or accessing the Website. .

All intellectual property rights in the contents of the Website are owned by TCI Express or its licensors.

No part of the Website may be copied, reproduced, modified, transmitted, stored or exploited for commercial gain, as part of any other website or in any other form, whether electronic or otherwise, without the prior written consent of TCI Express, except that you may print or download to your hard drive or other storage device extracts from the Website for your own personal or internal business use.

Any unauthorised use of this Website may result in a violation of intellectual property laws, the laws of privacy and publicity, and communication regulations and statutes.

You may not use any “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website, or in any way reproduce or circumvent the navigational structure or presentation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.

You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.

The contents of the Website may include links to third party websites (“Linked Sites”). These links are provided to you only as a convenience, and are beyond the control of TCI Express.

The inclusion of any Linked Site does not imply TCI Express’s endorsement of that Linked Site. You acknowledge that your use of, or reliance on, any Linked Site will be at your own risk. TCI Express recommends that you carefully review the privacy policy and all terms and conditions of Linked Sites that you visit.

TCI Express may prohibit links to the Website and you must remove or cease any link at TCI Express’s request. You will not frame any part of the Website content by including advertising or other revenue generating material, without the prior written consent of TCI Express.

All content included on this Website, such as text, graphics, logos, button icons, images, and software, is the property of TCI Express or its content suppliers and protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Website is the exclusive property of TCI Express and is protected by international copyright laws. All software used on this Website is the property of TCI Express or its software suppliers and protected by international copyright laws. The content and software on this Website may be used as a shopping, selling, and e-card resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Website is strictly prohibited.

There are two kinds of registered users of the Website, “TCI Express Account Customers” and “TCI Express Non-Account Customers”. In order to become a registered TCI Express Non-Account Customer, you must complete the TCI Express registration process. In order to become an TCI Express Account Customer, you (or your company, if you are registering with the Website on behalf of the company you work for (“Company”)) must have an existing account with TCI Express (such as a business account for warehousing or commercial freight forwarding), and must also complete the TCI Express registration process. [(you will be required to confirm your (or your Company’s) account number)]. Once TCI Express has received your application for registration, you will receive an email confirming that your application has been accepted. You must click on the link contained in this email to activate the registration. TCI Express reserves the right to reject any application for registration at its sole discretion.

By completing the registration process, you acknowledge that you are eligible for registration, and you warrant that you have, under the laws of the country in which you are based, full legal capacity to enter contracts (including, without limitation, that you have attained the applicable legal age for entering contracts) and that the information you provide to TCI Express for the purposes of registration is, at the time you provide it, current, complete and accurate, and not misleading or deceptive.

As an TCI Express Account Customer, you will have access to the extra functionality available in the Website. By completing the registration process on behalf of your Company, you warrant that you have the authority to bind your Company, and that you will ensure that any other employees of the Company who use the Website comply with these Terms and Conditions. These Terms and Conditions will be in addition to the terms of any contract you have entered into with TCI Express in relation to your account.

You must log in using your username and password. You must ensure that your password is kept secure and confidential and not revealed to any other person. You acknowledge that you are entirely responsible for your password and you must notify TCI Express immediately of any unauthorised use of your password or any other breach of security relating to your account. You acknowledge and agree that TCI Express accepts no responsibility for any loss or damage occurring as a result of the fraudulent use of your password, and you release TCI Express from all claims arising from the unauthorised use of your password. You acknowledge that TCI Express assumes no responsibility whatsoever for ensuring that any information concerning you or your Company is current, complete or accurate and you agree to maintain and update any such information.

You or TCI Express may terminate your registration at any time and for any reason without written notice. Once your registration is terminated by TCI Express, you will not be able to access any part of the Website intended for registered users without TCI Express’s prior consent. Where you use the Website to request that TCI Express carries out a task on your behalf, we will send an email to the address you submit during the registration process to confirm that we have received your request. Although TCI Express makes every effort to ensure the services offered on the Website are as reliable as possible, the nature of the Internet means that we cannot be held liable for any requests in respect of which we do not confirm to you that we have received.

All prices listed on the Website are, to the best of TCI Express’s knowledge, accurate at the time of printing. However, the Website may contain inadvertent inaccuracies or typographical errors. These will be corrected at TCI Express’s discretion, as they are found.

In addition, all prices listed are subject to change at any time without notice. The information on the Website may be updated regularly so inaccuracies may occur during the process.

TCI Express reserves the right at any time to charge a fee for access to certain parts of the Website. However, in no event will you be charged for such access unless we obtain your prior agreement to pay.

You agree to defend, indemnify and hold harmless TCI Express and its affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims arising directly or indirectly out of your breach of any of these terms and conditions, and any of your activities conducted in connection with the Website.

You assume all responsibility for compliance with all laws and regulations of any country from which you may access the Website regarding access, use, export, re-export and import of any content appearing on or available through the Website.

TCI Express may retain any data that you provide in the course of using the Website and will do so in accordance with our PRIVACY POLICY. You acknowledge that TCI Express may delete this data at any time. You acknowledge that you are solely responsible for maintaining a back-up copy of such data and that TCI Express will not be responsible for its loss or deletion.

TCI Express Ltd. A company incorporated as per the Companies Act, 1956 –CIN No. U622000TG2008PLC061781 having its registered office at Flat No. 306 & 307,1-8-271 to 273, 3rd Floor Ashoka Bhoopal Chambers, S.P Chambers , S.P Road, Secunderabad, TG – 500003, India is the lawful owner of this website . TCI Express Ltd. Will be named and used as TCI Express in the whole website . TCI Express has registered its trade mark as per the Trade Mark Act and has exclusive legal right over its Trade Mark.

You acknowledge and agree that any rate or time estimate shown by the Rate Calculator or the Transit Time Calculator or other such tool on the Website for estimating a rate or time is an estimate only and may be different from the actual rates or times for domestic or international carriage of any shipments tendered to TCI Express. This may be due to a number of causes including, without limitation, actual dimensions of your shipments, local charges and any unanticipated delays in shipping.

You acknowledge and agree that domestic and international carriage by TCI Express of any shipments tendered to TCI Express through the Website will be governed by the terms, conditions and limitations of liability set out in the applicable terms and conditions, which are incorporated into these Terms and Conditions by reference.

The Website makes certain information and material available to you as a service, either through TCI Express, its suppliers, or otherwise. The information and material provided on the Website is provided “as is”, has not been prepared by taking into account the particular objectives, situation or needs of any individual users, and is without warranties of any kind either express or implied.

TCI Express does not warrant or make any representations regarding the use or the results of the use of the Website or in Linked Sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. TCI Express will not be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including direct, indirect, consequential, special losses, or loss of profits). You release TCI Express from all claims arising from any statement or representation made on the Website.

To the fullest extent permissible pursuant to applicable law, TCI Express excludes all responsibility and liability in relation to the Website, and disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. TCI Express does not warrant that the functions contained in the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available, are free of viruses or other harmful components.

To the maximum extent permitted by law, TCI Express, you will indemnify TCI Express, its officers and employees against all costs, expenses and damages incurred in connection with any claim brought by a third party against TCI Express arising from a breach by you of any of the Terms and Conditions. You acknowledge that the limitation/exclusion of liability of TCI Express, and your indemnity to TCI Express, will also apply to all affiliates of TCI Express, including any parent or subsidiary companies.

TCI Express's failure to enforce the strict performance of any provision of the Terms and Conditions will not constitute a waiver of its right to subsequently enforce such provision or any other provisions of the Terms and Conditions.

TCI Express reserves the right to change the Terms and Conditions at any time and without providing you with notice of such changes. You agree that your continued use of the Website constitutes your acceptance of the modified Terms and Conditions, and you agree that all previous versions of the Terms and Conditions are superseded by the modified version. You should check these Terms and Conditions each time you access the Website to check for updates. These Terms and Conditions were last updated on December 16, 2016.

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of the remaining conditions.

Your use of the Website and these Terms and Conditions are governed by and construed in accordance with the laws and regulations of India and the Court of Delhi shall have exclusive jurisdiction to entertain any legal dispute.

If you have any questions, concerns or complaints in relation to the Website or the Terms and Conditions please contact TCI Express CUSTOMER SERVICE TEAM.

This refund & claim procedure is limited only to those user who are making online payment through TCI Express Official Website. In order to qualify for a refund or credit due to Service Failure, the following limitations apply:

1. For any claim or refund, TCI Express reserve its right to pay back the refund and claim to any user only after the deduction of demurrage charges, Freight Charges, Taxes and any expenditure pending against the user/client , if any;
2. After the claim or refund arise by the user/client , if any , the same will be directly transferred to user/client account , from where it is deducted. The whole process will take 60 days. User/Client cannot claim interest on the same in any case.
3. This payment process gateway role is only limited to the extent of online payment . No user or client in any case use this refund and claim procedure for damages /loss , delay in delivery etc.
4. We are not obligated to respond or provide any credit or refund if You have not paid for Services or shipping costs, if applicable; or when Your request is not received within the time limits stated above.

TCI Express Office will use commercially reasonable efforts to satisfy customer claims, subject to the limitations set forth in these Terms and Conditions.

Onlyone refund or credit is permitted per package. In the case of multiple-package shipments, this return policy will apply to every package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.

A refund or credit will not be given for shipments delayed due to incorrect addresses or ZIP codes or the unavailability or refusal of a person to accept delivery or sign for the package or any of the causes described under "Limitations and Disclaimers." In addition, for shipments to and from domestic destinations, no refund or credit will be given if failure to timely deliver is the result of tax authority or customs or other regulatory delays.

This refund policy does not apply to undeliverable or returned shipments.