MBG Express

TCI EXPRESS Limited is set to revolutionise express delivery with its groundbreaking initiative, the Money Back Guarantee (MBG), available for all Air, Rail and Surface shipments. This customer-centric initiative reflects TCI EXPRESS's steadfast commitment to excellence, offering customers an unparalleled combination of reliability and speed assurance. This innovative service not only sets a new standard in express delivery in India but also aims to enhance customer satisfaction with its remarkable blend of trust, speed, and convenience.
The MBG service offers guaranteed time-bound delivery of shipments via Surface, Air and Rail, with an assured 100% refund of the freight charge if a shipment fails to deliver within the committed time frame, ensuring peace of mind for our valued customers.

KEY DIFFERENTIATORS

• Guaranteed on-time delivery
• 100% freight refund on delayed deliveries
• Applicable for Surface, Rail and Air shipments
• Hassle-free booking & seamless claim settlement
• Covering all metros across India

• Money Back Guarantee (MBG) ensures a 100% freight refund without GST if delivery is delayed beyond the scheduled date.
• MBG is available for Surface, Rail and Air shipments, limited to selected serviceable pin codes.
• Minimum freight applicable under MBG is as follows:
  • Surface: Rs 1,000
  • Rail: Rs. 2,500
  • Air: Rs. 3,000
• The maximum weight per package is 30 kg, and only carton boxes are accepted.
• Prohibited goods are not allowed, and Cut off time for MBG bookings is before 5:00 PM.
• Refund claims should be emailed to mbg@tciexpress.in within 7 days of delivery and will be processed to the original payment mode within the applicable timeline.
• Refund is not applicable for uncontrollable delays due to natural calamities, extreme weather, strikes, road blockages, political or administrative restrictions, or due to incorrect shipment details, receiver-related issues, customer-requested delays etc.
• Limitation of Liability- "The Company’s maximum and aggregate liability under the Money Back Guarantee, if any, shall be strictly limited to refund of the base freight charges actually paid for the concerned shipment only, and under no circumstances shall the Company be liable for any indirect, incidental, consequential, special, economic or business losses of any nature whatsoever, including loss of profit, loss of business or loss of opportunity."
• Jurisdiction- "All disputes shall be subject to exclusive jurisdiction of courts at Delhi"