MBG Express
TCIEXPRESS Limited is set to revolutionise express delivery with its groundbreaking initiative, the Money Back Guarantee (MBG), available for all Air, Rail and Surface shipments. This customer-centric initiative reflects TCIEXPRESS's steadfast commitment to excellence, offering customers an unparalleled combination of reliability and speed assurance. This innovative scheme not only sets a new standard in express delivery in India but also aims to enhance customer satisfaction with its remarkable blend of trust, speed, and convenience.
The MBG scheme offers guaranteed time-bound delivery of shipments via surface, rail and air, with an assured 100% refund of the basic freight charge if a shipment fails to deliver within the committed time frame, ensuring peace of mind for our valued customers.
KEY DIFFERENTIATORS
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Guaranteed on-time delivery -
100% basic freight refund on delayed deliveries
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Applicable for Surface, Rail and Air shipments
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Hassle-free booking & seamless claim settlement
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Covering all metros across India
Terms & Conditions
Refund is applicable for the Dockets booked under the Money Back Guarantee Scheme only.- TCIEXPRESS Money Back Guarantee Scheme is available for Surface, Rail and Air transportation modes
- Only paid bookings are allowed under the TCIEXPRESS Money Back Guarantee Scheme
- Refund of the Basic Freight is applicable only in case the delivery is delayed than the Scheduled Delivery Date (As per system).
- Minimum Freight in MBG for Surface & Rail should be Rs. 1,000.00 and for Air Rs. 2500.00.
- Maximum Weight Per Package for Surface & Rail should be 100kg and for Air 35kg.
- Money Back Guarantee scheme is available only in the selected Pin Codes. Please check the Pin Code eligibility for the MBG Scheme.
- Cut off time for MBG booking in system for the day is 06.00 PM. MBG dockets booked after 06:00 PM will be considered as next date booking and TAT will be extended accordingly.
- No Refund will be applicable in case of the delays due to Unavoidable circumstances like Natural Calamity, Extreme Weather conditions, Strikes, Road Blockages, political activities or administrative restrictions etc.
- Refund is not applicable for delays or unsuccessful deliveries due to factors beyond its control such as inaccurate shipment details or wrong contact details, receiver-requested delays, unavailability, refusal to accept delivery, unpaid duties and taxes.
- Customer must send the Refund Claim Request by Email within 7 days of the delivery at mbg@tciexpress.in along with the docket details.
- Refund will be processed within the 7 Business Days of the receipt of the claim.
- Refund of the basic freight will be made to the respective bank account only through which the payment was made.